Constituent Services

Information for Inmate Family and Friends

Regina Dorsey

Regina Dorsey
Assistant Director
Constituent Services


 If you wish to contact Constituent Services, please call (602) 364-3945 | In-State Toll-Free (866) 333-2039 or email us at [email protected].


Mission Statement

The Arizona Department of Corrections, Rehabilitation & Reentry Constituent Services office serves as a bridge between the Department and the community at large, providing a final resolution point for legitimate concerns regarding conditions of confinement, dissemination of useful and timely information, building community relationships, enhancing public awareness, promoting justice and positive change, and fostering respect for all while supporting the Department’s goals.

Outgoing Phone Call Update March 2023

ADCRR has been made aware that outbound calls from incarcerated individuals within ADCRR facilities have either been incorrectly blocked or otherwise handled as spam calls in accordance with phone service providers’ call-blocking policies.

We want to assure everyone that our phone vendor is actively working with phone service providers to resolve this issue.

As our vendor works quickly to implement a permanent solution, we also recommend that family members, friends, or anyone else desiring to receive phone calls from individuals incarcerated at ADCRR facilities call your phone service provider and request a solution to unblock incoming phone calls.

We appreciate everyone's understanding as our phone vendor works to resolve this issue as soon as possible.


Visitor Update March 2022

While COVID-19 numbers throughout the state of Arizona are low, out of an abundance of caution, ADCRR is still adhering to CDC guidelines, due to our congregant settings. Therefore, ADCRR will continue to implement activities to minimize the impact of COVID-19 at our facilities. ADCRR will continue to review COVID-19 protocols and modify them as needed. 

In-Person Visitation

If the transmission in the facility and/or substantial community transmission is occurring, ADCRR will re-impose visitation restrictions for non-essential vendors, volunteers, and other visitors from entering the facility or sections of the facility to prevent the introduction of the virus into the facility.

Suspending in-person visitation will only be done in the interest of ADCRR staff and inmates’ physical health and the health of our communities. Visitation is important to maintain residents’ mental health. If visitation is suspended, ADCRR has alternative ways for residents to communicate with their families, friends, and other visitors such as through our video visitation process. For more information on our video visitation process, please visit Application To Visit an Inmate.

Currently, visitors must continue to wear appropriate face coverings and be willing to take part in symptoms checks, including temperature checks, upon entry into ADCRR facilities.

Visitors who do not clear the screening process or who decline to screen or are not wearing masks, will not be able to enter ADCRR facilities.

Protective barriers such as sneeze guards in visitation rooms, when possible, are part of layered ADCRR protocols to mitigate the spread of COVID-19. Additional protocols include physical distancing in the visitation area, required use of face coverings, hand sanitizer stations, and ongoing visitation room cleaning.  

If you are exhibiting any COVID-19 symptoms, please postpone your visit. For a list of COVID-19 symptoms, please visit Symptoms of COVID-19 | CDC.

*A congregate setting is an environment where a number of people reside, meet, or gather in close proximity for either a limited or extended period of time. Examples of congregate settings include homeless shelters, group homes, prisons, and detention centers.