The Chief Information Officer over the Information Technology Bureau oversees internal agency support and maintenance of areas such as desktop (hardware), network (infrastructure), application development (software), website, SQL reporting, service desk, and IT project management.
Information Technology (IT) is the Agency’s central service enterprise technology provider serving over 10 geographic regions and five Divisions. The Bureau also serves as the liaison to the Department of Administration – Arizona Strategic Enterprise Technology (ASET), the legislature and other public, private entities and law enforcement entities.
Infrastructure Systems and Services
Infrastructure Systems and Services provides high level planning, engineering, research and design to ensure the agency's technology investments adhere to industry's best practices and fall within the defined target technology parameters. The unit's planning and engineering services are Project Management and Network Services.
Project Management provides the management, planning, development, implementation and reporting of the unit's IT projects.
Network Services provides specialized system planning, technical specifications implementation of upgraded and new IT solutions in support of the agency's application and database development. The unit also provides network systems maintenance, daily administration, virus protection, backup and recovery.
Applications and Data Management Services
Applications and Data Management Services support the Department's agency processes automation and the design, development and support of computer software systems. This unit is comprised of four functional units: Reporting, PC Applications, Database Support, and Web Support Services.
The Field Services specialists are located at each of our publicly run prisons and are responsible for the day-to-day computer and telephone functionality at each prison site. Our field service specialists are also responsible for the smooth and efficient local area network (LAN) and telecom upgrades and improvements that the prison institutions undertake.